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Getting Help

I need access

Please request an account.

How do I connect?

See the IT Knowledge Base for documentation on connecting to NUworkspace and allowing NUworkspace access to your files.

I used to have access, and now I don’t

If you receive an “Access Denied” error, please contact the NUIT Support Center to report a loss of access. Please include your primary school or unit affiliation in your message.

I have access, but can’t connect

Please contact the NUIT Support Center if you experience an issue connecting to NUworkspace. Please include a screenshot with the error you receive to help with initial troubleshooting. Your request may be escalated to your local IT support for further investigation.

I need help with a software application

If you have already used the software documentation available and have not been able to resolve the problem with the software, please contact the NUIT Support Center to request a consultation with Research Computing Services.  Please include the name of the software application you are using, a brief description of the task you are attempting, and that you need assistance with software on NUworkspace.

I need help, but not about any of the above topics

Please contact the NUIT Support Center to request any other kind of support. Please provide a description of your support need so it can be escalated appropriately.